Entries from April 2008
Yep, this has been a long week. So, I have not had time to blog the rest of CIL, or respond to Library Trainer’s Tag of the Passion Quilt Meme.
My response will have to do with my one year old granddaughter.
Today I have set up one training, given one virtually , about to give one live and about to write a paper.
Yeah…….
More tomorrow. ( I hope)
Categories: Harford County Public Library
Tagged: library trainer, librarytrainer
The pictures below are from our library’s Concepts Training workshop held yesterday.
The training is part of our New Employee Training cycle and combines concepts shared by several organizational and knowledge management systems we exposed our staff to in the past few years: (FISH, Leading From Any Position, Learning Libraries, Problem Solving and Innovation) giving our new staff the same organizational vocabulary as our existing staff.
We want both our new and veteran staff to know that each theory is not a silo, but is part of an entire picture of how we want to learn, grow and continue to evolve as a system, as work teams and as individuals.
The gallery below shows the results of one of the exercises used to reinforce ideas covered in Learning Libraries (System Thinking, Shared Vision and Team Learning) along with Problem Solving and Innovation. There are a few more pictures on my flickr.
The trainees had a bag of common items ( including dixie cups, string, straws, stickers and plates) and had to create something completely new, while observing how their team made decisions during the design, construction and naming of the thing.
Categories: Harford County Public Library
Tagged: concept training, conceptstraining, FISH, Harford County Public Library, Innovation, leading from any position, learning libraries, new employee orientation, oranizational development, orientation, Problem Solving, training

Thanks to everyone who reads this via RSS, daily browsing, Twitter or finding this space by random luck and links from other places.
I started my wee blog at @CIL2007 on my Dell Axim. (My first post) Since then, I have written over 150 posts that blogged CIL2007, ALA 2007, CIL2008 (the best conference ever), my trainings, my system, meetings,projects, NaBloPoMo, 23 things and more than 23 things.
Great tools and cool things (del.icio.us, Muxtape and Twitter are the new fun things). My brother’s butterfly business and my trip to the Grand Canyon. The images in these two stories drive the most search traffic to my site. Go figure.
I have been privileged to connect and start friendships with other trainers, techie folks, members of the library world diaspora, geeks and semi-geeks right here in The Old Line State and all across the country, expanded my knowledge base and hope to have added some thing to the world of libraries and learning.
Presented (with a partner) my first national conference presentation(s) and will speak (with same partner) at Maryland Library Association’s meeting in May.
Been written up in the ALA Newsletter (Post 2007 annual) and in the April 2008 issue of Computers In Libraries Magazine and mentioned, linked or quoted occasionally in some great blogs.
BTW:anyone willing to sponsor my blogging and registration for ALA 2008, hit me up! please, with splenda on top. I will act just like a golfer and wear your logo polo shirts, do golf outings and press the flesh. We can talk reasonable terms.
So, a birthday is as good as any to time eat some cake.
Thanks for listening to my navelgazing.
Back to our regularly scheduled programming.
Mmmmmmmmm cake.

Photo Credits:
cake image from http://www.flickr.com/photos/pinkcakebox/1098602569/in/photostream/ fetched: 4-17-08
kid image from http://www.eyefetch.com/image.aspx?ID=378314 Fetched 4-17-08
Categories: Harford County Public Library
Tagged: baldgeek, Baldgeekinmd, Blog, Blogs, Harford County, Harford County Public Library, HCPL
If you are interested in the presentation Nette and I gave at CIL2008 last week this

will take you to my slidespace where you can access both flavors of our workshops. You have the choice of the director’s cut or the made for tv version.
Categories: Harford County Public Library
Tagged: Presentations, technology, CIL2008, HCPL Technology Fair, Technology Fair
My attempt to sing Gimme’ Shelter by the Rolling Stones from CIL Gaming night.

Thanks to the Travelin’ Librarian for the kewl black & white photo.
From his flickr stream: http://www.flickr.com/photos/travelinlibrarian/2409595806/in/set-72157604426691661/
Retrieved April 14th, 2008.
Categories: Harford County Public Library
Tagged: CIL2008, cil2008gaming, travelinglibrarian
In honor of CIL2008 (hereby known as the best damn conference I have ever attended) I have created a Facebook profile. I am not linking it (yet) to my blog or this post because I want to do some tweaking before unveiling it to the universe.
Still trying to figure out some annoying things about the setup and also figuring if it is a tool to keep in my geek bag o’ tricks.
Categories: Harford County Public Library
Tagged: CIL2008, facebook
Here is a picture of Nette and I doing our presentation at CIL2008

Today catching up and trying to process the days. Tomorrow more blog posts about the conference and final thoughts.
Categories: Harford County Public Library
Tagged: CIL2008
Well, seems that we did a good job with our presentation.
i am now writing this from outside the Regency Ballroom at the Hyatt in Arlington, VA.
I am both sad, happy and exhausted, which means it was a good conference.
After I catch up on my posts, I will do my own personal wrap up of CIL2008: The Conference that Ate Wireless.
Categories: Harford County Public Library
Tagged: CIL2008
Today’s CIL2008 Hits and Misses brought to you by Twitter –Once you start, you can’t get enough!
Hits of the day.
A great *triple play* of sessions attended by yours truly today. I will be posting more cohesive notes about each of the presentations shortly.
First, Chad B. from Ohio University talked about how to manage, market, make them work and pulling the plug if needed on wikis.
The next workshop featured two excellent presentations in one short time period. Three UCF librarians discussed how they used del.icio.us to create on the fly pathfinders, catalouge in-house and we resources and other uses for del.icio.us. UCF’s bookmarks live here.
Michael Sauers and Christa Burns from Nebraska gave a presentation on why twitter, how twitter, and really, twitter? Systems are using twitter for event publicity and reference, bbc uses twitter for syndication of material and youc an get boston weather via twitter. And yes, there were people twittering the workshop about twitter.
Finally There was the afternoon wrapup workshop, 2.0 Pecha Kucha Conversation Face Off. Each of the people pictured below

had 20 slides and 6:40 to cover IM, Podcasting, Videocasts, Wiki’s Facebook and someone played the skeptic. The below pictures represent some o’ the scene at the middle blogging/twitter table.

Merely a small sample of the many folks blogging/twittering shoulder to shoulder at the session.
Wireless access working swimmingly in the hallway, outside of the rooms.
Meeting more people face to face that I know from the intertubes, including a fellow Quaker.
Two Words: Sushi Buffet. Yum.
Hearing “this product was presented more cathedral than bazaar.”
Misses
Wireless in the actual session rooms. Really, really, spotty. Several folks have come to the conclusion that the Hyatt was not prepared with enough wireless for at least a 400 people expecting net access when they wanted it. Thank god I do not need it for my presentation tomorrow.
SWIFT.
So again my hits are better than my misses. Another great day in CIL2008world.
Tomorrow is another day.
Categories: Harford County Public Library
Tagged: CIL2008, travelinglibrarian

High Touch with Customer Care: Amy Blaine is a Librarian from Inova Fairfax Hospital. Her half of the workshop actually got something useful of, so I will write about that. Amy Blaine, Inova Farifax Hospital is the librarian for a Level 1 trauma center in NoVa, and her obstetrics dept delivers 1000 babies a month. They answer 600 questions a month and provide service to their people seven day a week 359 days a year. They serve medical and nursing students, residents, attending physicians, hospital administrators, patients family members and members of the public.
They use a combination of sources to keep their constituents in touch. They use a regular email Patient Education Newsletter with snippets and mini reviews of new patient education resources, from listsrvs, Google and other national accredited sources. They also use a blog for further communication. blast to staff for selected resources and articles and maintain a blog for other types of information communication. They face some challenges to getting the infomation out to their people. This was my great takeaway form this workshop. This is applicable to all technology roll outs in any setting.
If they cannot read, they will never read it;
if the can read it , they might not be able to understand it; and my addition
If they understand it, they may not use it the way you want them to.
Categories: Harford County Public Library
Tagged: CIL2008

This a more complete report on Jenny Levine - The Shifted Librarian’s talk today at CIL2008. This is her Presentation Wiki . The presentation will be up directly on her wiki. Her Blog is The Shifted Librarian.
Making things high touch does not mean necessecarily making things high tech. Changing the language of your web portal, or how you ask your customers to interact with your library can create the sense of engagement that many public libraries strive for daily. Here are a couple of way to do that:
- Don’t say “you have to place an ill query foto see if that is available for loan” say– We don’t own this, but we will get it for you. Very positive response to the same ILL question.
- Provide direct text responses to questions posed via IM or web.
- Create places where patrons know there are people behind the information. “Real human beings are our (libraries) advantage over Google.”
- Use your services to connect people to people not items, without the technical stuff getting in the way.
- Develop little human touches where every you can.
Two things to remember and one question to ask yourself over and over again: : “Content Creators Connecting in virtual space,” “Gaming also supports face to face contact,” and “Do we use tools that match our social capabilities?”
If you are feeling overwhelmed about the change in technology here are two things to consider:
First a quote: “Tools do not get socially integrated until tools get boring” – Clay Shirky who wrote Here Comes Everybody: about organizing without organizations. He has also started a blog about the themes in the book.
Second: In response to the question: How do you keep up with it? “Use your friends and let go if you can’t get it all”
Categories: Harford County Public Library
Tagged: CIL2008, clay shirky, clayshirky, here comes everybody, theshiftedlibrarian
Now that I am full of sushi from my favorite close to the hotel restaurant, and with nothing in the first two programs, knocking my socks off, I can now get to playing catchup with the sessions from yesterday and today. First up, linking things up to the Shifted Librarians talk from yesterday morning.
Just had someone from Silver Spring MD say. “gee, you have been working every time I see you at this conference” It is nice to be noticed for good things.
Categories: Harford County Public Library
Tagged: CIL2008
Sorry that I was unable to liveblog the two sessions I attended this afternoon, but I did take notes the old fashioned way..with Notepad <g> and will post them shortly.
Categories: Harford County Public Library
Tagged: CIL2008
Just wanted to post a liveblogging note about Jenny Levine - The Shifted Librarian’s talk today at CIL2008.
Some of her quotes.
“:Real human beings are our advantage over Google”
“Do we use tools that match our social capabilities?”
and the best…
“Content Creators Connecting in virtual space” and sometimes meeting in the real world, as happend many times at the gaming workshop.
Her Presentation Wiki . The presentation will be up directly on her wiki. Her Blog The Shifted Librarian
Pictures and more detailed reportage to follow.
Categories: Harford County Public Library
Tagged: CIL2008, The Shifted Librarian
One of the things I truly LOVE about CIL more than PLA or ALA, which I have also attended, is seeing other people of color either attending, or more importantly presenting at the conference.
Just wanted to say that out loud.
I ran into Julian Clark from Georgetown, who helped this blog out with some notes at ALA2008, and he too is presenting at CIL. Unfortunately, it is at the same time as my workshop. Insert sad face here.
Categories: Julian Clark
Tagged: CIL2008, Julian Clark