I will be as brief as I can. This morning my HTC Hero bricked up on me again.
I now want a new phone. Today.
The story today:
I went to Best Buy to see if they could work this out. They could not. The best that they could do is give me a loaner and “send my phone out for repair” using my buyer protection plan, purchased at the time I purchased the phone. They would give me a loaner until my phone was returned sometime in the near future.
I could not get a new phone since my phone was two days beyond the 30 day window for no questions asked phone swap. Best Buy’s hands were tied. They suggested the local Sprint store.
I went to the sprint store and they passed the buck first to Best Buy then suggest that I take it to a Third “Sprint Repair Center” to see what they can do.
This is NOT making me a fan. I am now soon off to a “Sprint Service Center” to try to get a new phone today.
Wish me luck.
Updated: After five hours and five stores, the Sprint store in Towson was able to reboot the phone, but I lost everything I customized. No worries though. I downloaded a back up program that copies my stuff to my SD card in case this &*&^ happens again.